U-Haul Neighborhood Dealer

Reviews of U-Haul Neighborhood Dealer

•  

  Robin Halliwell Added 2017-09-06

  ★ ☆ ☆ ☆ ☆
  I was in Ontario from the states and needed a trailer, the owner, John called me to confirm my trailer the day before pickup. I arrived next day and he went outside to get trailer and it was no where to be found. He claims this happens all of the time and he would find me another one. He never gave any explanation of where it was or that I could get a $50.00 credit for him not having one when I rented another one somewhere else.
  I was given another trailer to rent at a place that was over hour away due to heavy traffic. Once I got there the guy tried to rip me off and charge me double. After being on hold for 20 minutes with uhaul customer service they got me the original rate. Then the guy told me he couldn't find any information on my account from the customer service phone call. He told me it would still be double the rate, I called back and was on hold again for 20 mins only to me disconnected before he got the necessary info. By that time I was over the whole ordeal that was taking up my last day of vacation. Needless to say I left without a trailer.
  This cost me over 3 hours I'll never get back, which originated from the "missing" trailer at the first location. I'll never try to rent a uhaul again. I would be extra careful renting from this place, especially if trailer is absolutely necessary for a move.

Add review

About uhaul.com

U-Haul: Your moving and storage resource
The first choice for rental trucks, trailers, cargo vans and U-Box moving & storage containers. Offering self-storage, boxes, moving supplies, hitches & propane.